Effective Communication

Whenever a person wants to inform someone else about something they use either the spoken word or communicate it in written form. However, the sender and recipient’s different intellectual horizons, perceptions, patterns of thinking and emotions often lead to what is said or written being misunderstood and ignored and can even lead to annoyance.

Effective communication presumes empathy. Anyone who puts themselves in the recipient’s shoes can communicate more constructively.

In this seminar you learn about the factors that positively influence the clarity of your communication. It opens up possibilities for you to be able to conduct difficult conversations constructively. Principles for effective communication include, among other things, active listening, facilitation and presentation techniques. Train how to use communication adequately as a tool.

 

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Example topics:

Communication principles:

• Communication models and rules

• Rational and relationship levels

• Self-perception and others’ perception of you

Body language, voice and manner of speaking:

• Understanding and using body language, facial expressions, gestures, cultural features

• Appearing confident and convincing

• Your own voice in different situations

Communicating authentically, cooperatively and constructively:

• Establishing contact, developing the conversation, small talk, atmosphere, target setting, wrapping up the conversation

• Conducting positive discussions

• Questions and questioning methods

• Various media and communication roles

Difficult situations in communication:

• Handling conflict situations

• Active listening

• The balance: diplomacy and decency

• Repartee