Germany, the service desert. A problem for many. An opportunity for others to sustainably make their mark by not just satisfying customers but even wowing them, if possible. And in all phases and aspects of customer contact: from the initial pitch and acquisition to sealing the deal, after care and cross-selling.

We don’t teach you any magic formulas in this seminar as there aren’t any. Instead we raise your awareness for how to expertly use the most important tools: empathy, social skills and a keen sense of the mood and effect of the details.

 

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Example topics:

Customer enthusiasm:

• Understanding the customer’s motivations, wishes and expectations

• A competitive edge through customer focus

• TQM: customer focus as a process for the company and all its areas

• The role of relationship management

• Creative solutions instead of complaints management

Service attitude:

• Friendliness, authenticity and smile training

• Sympathy and trust

• Communicating with staff, suppliers and customers

• Selling is customer focused!

• Event marketing